Customer Care Center
With us, you not only receive a top-notch intralogistics system, but also a dependable partner for the entire lifespan of your system. Let our comprehensive services impress you!
Our Customer Care Center is dedicated to providing you with optimal support—whether you need on-site service, telephone assistance, maintenance, or spare parts procurement. We're here for you every step of the way. Our service team can also assist with system modernization and offer training courses tailored to your specific needs. We believe that knowledge only grows when shared.
We're there for you
Fast, friendly, and professional—our Customer Care Center is your go-to expert for all aspects of life cycle management for our products. Our experienced staff is here to assist you, whether in person, over the phone, or online. Need on-site support? No problem—our field service technicians are ready to help.
Our comprehensive services include servicing, maintenance (including spare parts), training courses, and troubleshooting, both by phone and on-site. Plus, with LTWcare, our newly developed digital service platform, your system can be serviced even more efficiently.
LTWcare
Enhanced service – with LTWcare, we provide personalized support throughout your system's entire life cycle. Our focus is on maximizing system performance and availability, ensuring a reliable foundation for efficient and targeted assistance. LTWcare offers an extensive range of service products, including TÜV-certified remote connections with top-tier security standards, an innovative ticketing system with advanced communication features, and proactive maintenance solutions.
Highly innovative service platform that allows you to increase system availability. LTWcare includes all digital services in the area of service and has been specifically adapted to customer requirements.
To ensure a smooth process in case of a malfunction, we’ve established a defined service request workflow. The integration of LTWcare’s individual modules ensures a seamless process—from reporting the issue to resolution and documentation.
Engineers of Flow
At LTW Intralogistics, we are engineers of flow—standing still is not in our vocabulary. For over 40 years, our name has been synonymous with top-tier quality and precision. With more than 950 successful projects completed across 35+ countries, we’ve demonstrated consistent productivity. Always on time, always precise.
Our turnkey solutions offer maximum system availability, optimal space utilization, and secure storage for a wide range of products. Flexibility is one of our key strengths. While most components are manufactured by our parent company, Doppelmayr Holding SE, we focus entirely on meeting our customers' needs. Built to ropeway standards, our production quality ensures robust and durable intralogistics systems for clients worldwide.
Loyalty and honesty are central to our values. That’s why we prioritize partnership, respect, and working together as equals.
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