Service

LTW – your personal contact for all your requirements

Our service personnel are specialists with mechanical and electrical engineering expertise. This allows us to service and maintain our customer-specific systems to the very highest standards. Many problems can already be solved over the phone or via online support. If our presence is required on site, competent field service technicians are at your service. The LTW service team not only maintains intralogistics systems but also provides additional services such as technical training, the provision of replacement parts, and a service hotline – which is available 24/7 upon request.

Maintenance

  • Service vehicles stocked with basic
    replacement parts
  • On-site troubleshooting
  • Needs-based maintenance offers
  • Service visits for economic maintenance
  • LTW service personnel with electrical and mechanical engineering expertise

Hotline

  • 1st level phone support 24/7
  • Live online connection for system diagnostics
  • Guaranteed respond times around the clock
  • Troubleshooting (phone/remote maintenance)
  • Continuous system documentation throughout
    the entire life cycle
  • Software service ranging from the PLC to the warehouse management system

After Sales

  • Delivery of replacement parts for proprietary
    and third-party systems
  • System-specific replacement part kits
  • Individual and needs-oriented replacements
    part offers

Training

  • Safety training for your own personnel
  • Operator training during commissioning, change of personnel or as a refresher for existing personnel
  • Technical training for repair and maintenance personnel
  • Individual training adapted to customer requirements

 

Sie befinden sich auf der Seite "LTW Service"
URL: http://ltwusa.com/index.php/en/lifecycle-service.html