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Customer Service

Customer Service

WHEN YOUR FACILITY DOESN´T WORK, WE START TO

Service hotline
Your personal contact partner for every occasion. Many problems can be diagnosed and solved remotely via telephone or online support. If our customers require on-site support, our field technicians will be ready for you as quickly as possible.

Emergency service
For emergencies outside normal working hours, we provide our customers with the LTW emergency service.

24-hour service
Upon request, we can arrange a 24-hour service hotline – 365 days a year.

Maintenance
After expiration of the guarantee period, we offer our customers maintenance contracts with specified maintenance intervals.

Training
Modern automated high bay warehousing systems require little people movement. However, the smooth operation of the system is dependent on people. For this reason, we will equip your employees with the required know-how. At the choice of the customer, training can take place on the customer's premises or in the training rooms at our head office in Wolfurt.

Details regarding customer service

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